Securitas Security Services Security Operations Manager Job Vacancy in USA

Summary Description:      (Brief Overview)

Develops and manages programs and processes in accordance with Securitas’ business strategies and client service delivery expectations.  The Operations Manager is responsible for security officer’s schedules, payroll, training and site orientation. Incumbent insures quality of service, operational best practices, standard administrative policies and effective use of resources. Supervise shift operations and officers. Assist, coordinate, distribute, supervise and resolve issues involving security service in the protection of University assets (people, property, information) and train new officers on site-specific responsibilities.

Responsibilities:                 

A bullet denotes essential functions of the job.  Other duties may also be assigned. The essential functions may vary depending on organizational dynamics and/or management/client discretion.

·        Coordinate daily, weekly and monthly work schedules of officers assigned to the site.

·        Prepare, modify and up-date master schedules on a weekly basis to ensure proper staffing and recall information           .                                                                                                                      

·        Schedule employees for required courses, including all necessary pre-assignment and on-the-job training.                                                                                               

·        Minimize overtime expenses by anticipating upcoming scheduling needs and staffing requirements.                                                                                                                           

·        Continually advise Account Manager and human resources managers on current staffing status.                             

·        Process and approve all special time-off requests such as vacation, holidays, emergency leave, etc.                                                                                                                                 

·        Ensure that all posts are covered, that no open posts ever occur, and that

employees do not work more than 16 consecutive hours.                                                   

·        Assist Account Manager with monthly reports and other metrics.

·        Establish effective communication paths between shift supervisors and management.

·        Prepare accurate and concise memorandums to various levels of personnel, which clearly explain objectives, and goals of the Security operation.

·        Report any deficiencies in the operation of security operations and render recommendation or policies to correct areas of deficiencies.

·        Review all incident reports daily and ensure the Account Manager is aware of those highly sensitive or critical incidents.

·        Develop, outline, write and present training programs for Securitas officers, supervisors, managers, staff and customers which meet or exceed company, legal and account contract requirements.  Training includes, but is not limited to:

=         Securitas’ orientation program for new employees.

=         Supervisor Development Training

=         Any site required training such as GMP courses.

=         CPR/First Aid – Instructor

=         Defensive Driving Course (DDC)

=         Report Writing and administering first responder training.

·        Assist Account Manager with emergency preparedness for the security team. This responsibility includes, but in not limited to:

=         Validation of emergency training efficiency and accurate post order information.

=         Overall evaluation of emergency readiness and recommended corrective measures for improvement.

=         Develop a strong rapport with all local public safety agencies to encourage sharing information, cross-training exercises, and mutual support during emergencies.

·        Attends training courses and/or professionally sponsored programs and seminars for the purpose of improving job related skills and abilities

·        Conduct and organize thorough process review on an on-going basis of both training initiatives and Securitas post orders.

·        Assist Account Manager with contract compliance and auditing of methods and procedures.

·        Have a clear working knowledge of the University security environment and be able to function as another Security Officer position, specifically Security Control.

·        May be required to fill in on post to ensure all posts are covered.

Skill Requirements:

·        Excellent verbal and written communications.

·        Computer proficient in Microsoft Word, Microsoft Excel, Lotus Notes, Microsoft PowerPoint, and a thorough knowledge of computer functions.

·        Ability to work independently while also being a team player.

·        Excellent personal skills including managerial skills and presentation skills.

·        Ability to supervise and direct personnel in a positive manner and foster a professional relationship with all levels of personnel.

·        Ability to prioritize duties and responsibilities in accordance with level of importance.

·        Ability to handle emergency situations effectively and expedient, including handling emergencies under pressure in a calm manner.

·        Ability to adapt quickly to a variety of situations, including decision-making and implementation of duties and assignments of various levels of personnel.

·        Ability to recognize and extract critical information from various situations and personnel.

·        Ability to make sound decisions with a minimum of supervision using independent judgment.

·        Ability to promote morale among all levels of personnel.

·        Ability to interact with upper management personnel in decision making processes, including verbal and written form.

·        Professional demeanor at all times.

·        An attitude and demeanor which exemplifies Securitas’ core values.

·        Must be knowledgeable of all company polices and procedures.

·        Strong administrative and interpersonal skills.

·        Excellent organizational and time-management skills.

NOTE:  This job description is not intended to be all-inclusive.    Employee may perform other related duties as required to meet the ongoing needs of the organization.

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