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Job Description
We are looking for a Windows System Administrator who will be a key element
within the Rackspace support infrastructure and is expected to provide a high
level of technical support to our customers over the phone and via support
tickets.The Administrator applies creative problem-solving techniques to
identify the source of problems; as well as keeping the customer aware of
every step along the way via the ticketing system. A System Administrator is
expected to use initiative and advise on potential pitfalls that a customer
may experience, using existing or planned methods, and suggest alternatives
that may better serve the stability and security of the customer’s solution.
Responsibilities:
- Interact with customers via ticketing system and telephone
- Take ownership of customer issues to include: routing, prioritization,
troubleshooting to resolution
- Issues addressed at this level would include: Server Hardware, Networking,
Web Services, Database, Active Directory, DNS, Cluster Configuration and
E-Mail
- Validate monitoring alerts, create support tickets as required and execute
predefined troubleshooting instructions
- Create Active Directory users, OU groups, and understand how to apply NTFS
and share level permissions
- Perform routine maintenance tasks (servers reboots, user maintenance and
service restarts)
- Route tickets to applicable departments
- Perform documented server maintenance
- Audit customer configurations
Job Requirements
The ideal candidate will have the following:
- MCSA certification preferred
- Requires 4-6 years experience in systems administration or related field
- Ability to read and interpret Firewall and Load Balancer configurations
- Ability to maintain and troubleshoot FTP, HTTP, SSL, and SMTP mail flow
- Thorough working knowledge of DNS to include record type requirements
- Ability to identify and troubleshoot server performance issues using native
Windows Server tools and utilities
- Thorough understanding of clustering requirements; ability to build and
maintain Microsoft Windows clusters
- Ability to troubleshoot Active Directory communication issues
- Ability to install and modify SQL components; troubleshoot job and/or
maintenance plan failures
- Thorough understanding of server hardware components to include RAID
configurations and externally attached storage devices
- General understanding of server-side scripting uses
- Strong working knowledge of IIS to include the ability to maintain and
troubleshoot multiple websites and the use of advanced configuration options
Rackspace, a world leader in hosting delivers enterprise-level managed
hosting, cloud hosting, and e-mail hosting services to businesses of all
types and sizes globally. Today we serve thousands of customers from data
centers around the world. Rackspace integrates the industry's best
technologies and practices for each customer's specific needs delivering it
as a service via the company's commitment to Fanatical Support®. We serve as
an extension of our customers' IT departments enabling them to focus on their
core business. Rackspace was founded in 1998 and since then has had
significant growth year after year. There are now over 3,000 Rackers employed
worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and
level of work performed by employees in this classification. It is not
designed to contain or to be interpreted as a comprehensive inventory of all
duties, responsibilities, and qualifications required of the employee
assigned to this job.
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