Job Title: Chief, Quality Assurance and Information Management Section, P5
Department/ Office: QUALITY ASSURANCE AND INFORMATION MANAGEMENT SECTION
Duty Station: NEW YORK
Posting Period: 8 November 2011-7 January 2012
Job Opening number: 11-ADM-DFS FPD FPSSS QAIMS-20973-R-NEW YORK
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Org. Setting and Reporting
This post is located in the Quality Assurance and Information Management Section, Field Personnel Specialist Support Service (FPSSS), Field Personnel Division (FPD) in the Department of Field Support (DFS).
Under the overall direction of the Director of Field Personnel Division and the direct supervision of Chief of Field Personnel Specialist Support Service, Field Personnel Division in the Department of Field Support, the incumbent will oversee and manage the Quality Assurance and Information Management Section (encompassing two units : the Quality Assurance Unit and the Information Management Unit).
Responsibilities
(1) Quality Assurance Unit
• Establishing self-monitoring mechanisms of human resources management responsibilities, in particular the delegated authorities exercised by FPD and Civilian personnel sections in the field to ensure compliance with legislative mandates in respect of civilian staff.
• Ensuring consistency in the application of rules, regulations, policies, and procedures in field operations through methodical self-monitoring and self-assessment activities.
• Ensuring continuous improvement and development of business processes, methods and systems in response to evolving operational needs in peace operations.
• Identification and professional development of an expert cadre of Human Resources Officers and Chief Civilian Personnel Officers.
• Human resources management evaluation through review of cases referred for management evaluation to the dispute and appeals tribunal and cases referred by the Ombudsman Office, ensuring an objective assessment of the claims/allegations and assisting in defending or resolving cases through mediation, as appropriate.
• Coordinating responses to human resources management audit reports, ensuring implementation of audit recommendation and identifying any shortcoming in the application of human resources management policies and procedures.
• Coordinating the implementation of Human Resources Management Scorecard.
(2) Information Management Unit and Registry
• Supervising the management and maintenance of official status files of international civilian staff located within FPD and ensure proper maintenance of files and the file tracking system.
• Management, production, analysis and dissemination of statistical data used in the management of human resources in UN field missions and reporting on same to the legislative bodies, member states, senior Secretariat, DFS and DPKO leadership.
• Development and maintenance of user and system support and the administration of centralized automated management systems and their applications for human resource management.
• Coordinating the implementation of the Talent Management system in field missions in cooperation with OHRM.
Competencies
PROFESSIONALISM:
• Knowledge of the substantive field of work in general and of specific areas being supervised.
• Ability to produce reports and papers on technical issues and to review and edit the work of others.
• Ability to apply UN rules, regulations, policies and guidelines in work situations.
• Shows pride in work and in achievements;
• demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
• is motivated by professional rather than personal concerns;
• shows persistence when faced with difficult problems or challenges;
• remains calm in stressful situations.
COMMUNICATION:
• Speaks and writes clearly and effectively;
• listens to others, correctly interprets messages from others and responds appropriately;
• asks questions to clarify, and exhibits interest in having two-way communication;
• tailors language, tone, style and format to match audience;
• demonstrates openness in sharing information and keeping people informed.
PLANNING AND ORGANIZING:
• Develops clear goals that are consistent with agreed strategies;
• identifies priority activities and assignments;
• adjusts priorities as required;
• allocates appropriate amount of time and resources for completing work;
• foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
• uses time efficiently.
LEADERSHIP:
• Serves as a role model that other people want to follow:
• empowers others to translate vision into results;
• is proactive in developing strategies to accomplish objectives;
• establishes and maintains relationships with a broad range of people to understand needs and gain support;
• anticipates and resolves conflicts by pursuing mutually agreeable solutions;
• drives for change and improvements;
• does not accept the status quo;
• shows the courage to take unpopular stands.
• Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
• demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
JUDGEMENT/DECISION-MAKING:
• Identifies the key issues in a complex situation, and comes to the heart of the problem quickly;
• gathers relevant information before making a decision;
• considers positive and negative impacts of decisions prior to making them;
• takes decisions with an eye to the impact on others and on the Organization;
• proposes a course of action or makes a recommendation based on all available information;
• checks assumptions against facts;
• determines the actions proposed will satisfy the expressed and underlying needs for the decision;
• makes tough decisions when necessary.
Education
• Advanced university degree (Master's degree or equivalent) in human resources management, business or public administration , or related field.
• A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
• At least ten years of progressively responsible experience in human resources management or related field.
• Experience in human resources management evaluation and audit is highly desirable.
• Experience in UN peacekeeping or other field operations is also highly desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English (both oral and written) is required. Knowledge of another UN official language is an advantage.
Assessment Method
Evaluation of qualified applicants may include assessment exercise, which may be followed by a competency-based interview.
Special Notice
This position is vacant due to the assignment of the regular incumbent to a different post. Appointment's extension of the selected candidate will depend upon return of the incumbent who maintains a lien against this post. In this regard, the selected candidate will be required to sign a memorandum of understanding to this effect.
Extension of the appointment is subject to Extension of the mandate and/or the availability of the funds.
- Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.
- An impeccable record for integrity and professional ethical standards is essential.
- This vacancy is subject to the length of mission. Staff members of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover note.
- These posts are financed by the Support Account for Peacekeeping Operations. Extension of appointment will be subject to budgetary approval. The appointment of staff will also be limited to service on posts financed by the Support Account.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
Click Here to Apply
Closing Date: Saturday, 07 January 2012
Department/ Office: QUALITY ASSURANCE AND INFORMATION MANAGEMENT SECTION
Duty Station: NEW YORK
Posting Period: 8 November 2011-7 January 2012
Job Opening number: 11-ADM-DFS FPD FPSSS QAIMS-20973-R-NEW YORK
United Nations Core Values: Integrity, Professionalism, Respect for Diversity
Org. Setting and Reporting
This post is located in the Quality Assurance and Information Management Section, Field Personnel Specialist Support Service (FPSSS), Field Personnel Division (FPD) in the Department of Field Support (DFS).
Under the overall direction of the Director of Field Personnel Division and the direct supervision of Chief of Field Personnel Specialist Support Service, Field Personnel Division in the Department of Field Support, the incumbent will oversee and manage the Quality Assurance and Information Management Section (encompassing two units : the Quality Assurance Unit and the Information Management Unit).
Responsibilities
(1) Quality Assurance Unit
• Establishing self-monitoring mechanisms of human resources management responsibilities, in particular the delegated authorities exercised by FPD and Civilian personnel sections in the field to ensure compliance with legislative mandates in respect of civilian staff.
• Ensuring consistency in the application of rules, regulations, policies, and procedures in field operations through methodical self-monitoring and self-assessment activities.
• Ensuring continuous improvement and development of business processes, methods and systems in response to evolving operational needs in peace operations.
• Identification and professional development of an expert cadre of Human Resources Officers and Chief Civilian Personnel Officers.
• Human resources management evaluation through review of cases referred for management evaluation to the dispute and appeals tribunal and cases referred by the Ombudsman Office, ensuring an objective assessment of the claims/allegations and assisting in defending or resolving cases through mediation, as appropriate.
• Coordinating responses to human resources management audit reports, ensuring implementation of audit recommendation and identifying any shortcoming in the application of human resources management policies and procedures.
• Coordinating the implementation of Human Resources Management Scorecard.
(2) Information Management Unit and Registry
• Supervising the management and maintenance of official status files of international civilian staff located within FPD and ensure proper maintenance of files and the file tracking system.
• Management, production, analysis and dissemination of statistical data used in the management of human resources in UN field missions and reporting on same to the legislative bodies, member states, senior Secretariat, DFS and DPKO leadership.
• Development and maintenance of user and system support and the administration of centralized automated management systems and their applications for human resource management.
• Coordinating the implementation of the Talent Management system in field missions in cooperation with OHRM.
Competencies
PROFESSIONALISM:
• Knowledge of the substantive field of work in general and of specific areas being supervised.
• Ability to produce reports and papers on technical issues and to review and edit the work of others.
• Ability to apply UN rules, regulations, policies and guidelines in work situations.
• Shows pride in work and in achievements;
• demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results;
• is motivated by professional rather than personal concerns;
• shows persistence when faced with difficult problems or challenges;
• remains calm in stressful situations.
COMMUNICATION:
• Speaks and writes clearly and effectively;
• listens to others, correctly interprets messages from others and responds appropriately;
• asks questions to clarify, and exhibits interest in having two-way communication;
• tailors language, tone, style and format to match audience;
• demonstrates openness in sharing information and keeping people informed.
PLANNING AND ORGANIZING:
• Develops clear goals that are consistent with agreed strategies;
• identifies priority activities and assignments;
• adjusts priorities as required;
• allocates appropriate amount of time and resources for completing work;
• foresees risks and allows for contingencies when planning; monitors and adjusts plans and actions as necessary;
• uses time efficiently.
LEADERSHIP:
• Serves as a role model that other people want to follow:
• empowers others to translate vision into results;
• is proactive in developing strategies to accomplish objectives;
• establishes and maintains relationships with a broad range of people to understand needs and gain support;
• anticipates and resolves conflicts by pursuing mutually agreeable solutions;
• drives for change and improvements;
• does not accept the status quo;
• shows the courage to take unpopular stands.
• Provides leadership and takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work;
• demonstrates knowledge of strategies and commitment to the goal of gender balance in staffing.
JUDGEMENT/DECISION-MAKING:
• Identifies the key issues in a complex situation, and comes to the heart of the problem quickly;
• gathers relevant information before making a decision;
• considers positive and negative impacts of decisions prior to making them;
• takes decisions with an eye to the impact on others and on the Organization;
• proposes a course of action or makes a recommendation based on all available information;
• checks assumptions against facts;
• determines the actions proposed will satisfy the expressed and underlying needs for the decision;
• makes tough decisions when necessary.
Education
• Advanced university degree (Master's degree or equivalent) in human resources management, business or public administration , or related field.
• A first-level university degree in combination with qualifying experience may be accepted in lieu of the advanced university degree.
Work Experience
• At least ten years of progressively responsible experience in human resources management or related field.
• Experience in human resources management evaluation and audit is highly desirable.
• Experience in UN peacekeeping or other field operations is also highly desirable.
Languages
English and French are the working languages of the United Nations Secretariat. For this post, fluency in English (both oral and written) is required. Knowledge of another UN official language is an advantage.
Assessment Method
Evaluation of qualified applicants may include assessment exercise, which may be followed by a competency-based interview.
Special Notice
This position is vacant due to the assignment of the regular incumbent to a different post. Appointment's extension of the selected candidate will depend upon return of the incumbent who maintains a lien against this post. In this regard, the selected candidate will be required to sign a memorandum of understanding to this effect.
Extension of the appointment is subject to Extension of the mandate and/or the availability of the funds.
- Staff members are subject to the authority of the Secretary-General and to assignment by him or her. In this context, all staff are expected to move periodically to new functions in their careers In accordance with established rules and procedures.
- An impeccable record for integrity and professional ethical standards is essential.
- This vacancy is subject to the length of mission. Staff members of the United Nations Secretariat must fulfill the lateral move requirements to be eligible to apply for this vacancy. Staff members are requested to indicate all qualifying lateral moves in their Personal History Profile (PHP) and cover note.
- These posts are financed by the Support Account for Peacekeeping Operations. Extension of appointment will be subject to budgetary approval. The appointment of staff will also be limited to service on posts financed by the Support Account.
United Nations Considerations
The United Nations shall place no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. (Charter of the United Nations - Chapter 3, article 8). The United Nations Secretariat is a non-smoking environment.
No Fee
THE UNITED NATIONS DOES NOT CHARGE A FEE AT ANY STAGE OF THE RECRUITMENT PROCESS (APPLICATION, INTERVIEW MEETING, PROCESSING, OR TRAINING). THE UNITED NATIONS DOES NOT CONCERN ITSELF WITH INFORMATION ON APPLICANTS' BANK ACCOUNTS.
Click Here to Apply
Closing Date: Saturday, 07 January 2012
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