Job Description
The Senior Manager of Cloud Operations is responsible for building and supporting a team of highly motivated individuals in their pursuit of excellence. Exceptional management and people skills; the ability to engage and motivate staff. Manages personnel activities of staff (i.e., hires, mentors, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary). Provides direct team leadership and
coaching to a support team charged with managing business operations. Expected to think 12-24 months out and strategically direct the team toward goals. Expected to lead by example. Works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals.
Responsibilities:
- Plans, directs, and controls the development and assigning of work among team, and leads staff, providing support and direction.
- Develops and establishes departmental standards and procedures.
- Drives changes in procedures, systems or processes that would increase.
- Works with finance and other leadership to develop and manage a multimillion dollar budget.
- Provides input in establishing the budget and manages adherence.
- Oversees team operations and reports to senior management.
- Oversees adherence to policies and procedures.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Interacts with senior internal and external personnel.
- Provides strategic leadership and direction.
- Strategically analyzes operational processes, business procedures and performs assessments for identifying opportunities for improvements and value add to the customer/clients.
- Serves as a primary liaison among various business groups within Rackspace, representing both the Cloud, as well as broader Rackspace goals.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the functions of the team.
- Provides instructions and supervision to team.
- Coaches and develops team.
- Experience in handling multiple tasks, and able to prioritize and highly varied work level in order to maintain required productivity levels.
Job Requirements
The ideal candidate will have the following:
- High knowledge of company's objectives and strategies.
- Excellent organizational, leadership, decision making and communications skills.
- Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative and practical ways.
- Excellent knowledge of servers/computer hardware and software a plus – or an aptitude and desire to expand technical knowledge.
- Uses professional concepts; applies company policies and procedures to resolve a variety of most complex issues.
- Good to excellent attention to detail.
- Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.
- Bachelor's degree in business or computer science; may also have post-graduate education or training.
- Demonstrates a mastery of Manager role or possesses a minimum of seven to ten years working knowledge of a technology based service oriented industry as a people manager/leader.
- Minimum of five years experience in running medium to large scale projects with varying complexities.
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Click Here to Apply
The Senior Manager of Cloud Operations is responsible for building and supporting a team of highly motivated individuals in their pursuit of excellence. Exceptional management and people skills; the ability to engage and motivate staff. Manages personnel activities of staff (i.e., hires, mentors, trains, appraises, rewards, motivates, disciplines, recommends termination as necessary). Provides direct team leadership and
coaching to a support team charged with managing business operations. Expected to think 12-24 months out and strategically direct the team toward goals. Expected to lead by example. Works cross functionally with other business leaders, and works on business issues that affect and improve Rackspace as a company, in addition to their team’s goals.
Responsibilities:
- Plans, directs, and controls the development and assigning of work among team, and leads staff, providing support and direction.
- Develops and establishes departmental standards and procedures.
- Drives changes in procedures, systems or processes that would increase.
- Works with finance and other leadership to develop and manage a multimillion dollar budget.
- Provides input in establishing the budget and manages adherence.
- Oversees team operations and reports to senior management.
- Oversees adherence to policies and procedures.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Interacts with senior internal and external personnel.
- Provides strategic leadership and direction.
- Strategically analyzes operational processes, business procedures and performs assessments for identifying opportunities for improvements and value add to the customer/clients.
- Serves as a primary liaison among various business groups within Rackspace, representing both the Cloud, as well as broader Rackspace goals.
- Selects, develops, and evaluates personnel to ensure the efficient operation of the functions of the team.
- Provides instructions and supervision to team.
- Coaches and develops team.
- Experience in handling multiple tasks, and able to prioritize and highly varied work level in order to maintain required productivity levels.
Job Requirements
The ideal candidate will have the following:
- High knowledge of company's objectives and strategies.
- Excellent organizational, leadership, decision making and communications skills.
- Uses skills as a seasoned experienced professional with a full understanding of industry practices and company policies and procedures; resolves a wide range of issues in imaginative and practical ways.
- Excellent knowledge of servers/computer hardware and software a plus – or an aptitude and desire to expand technical knowledge.
- Uses professional concepts; applies company policies and procedures to resolve a variety of most complex issues.
- Good to excellent attention to detail.
- Excellent creative problem-solving abilities, coupled with a desire to take on responsibility.
- Bachelor's degree in business or computer science; may also have post-graduate education or training.
- Demonstrates a mastery of Manager role or possesses a minimum of seven to ten years working knowledge of a technology based service oriented industry as a people manager/leader.
- Minimum of five years experience in running medium to large scale projects with varying complexities.
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 4,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Click Here to Apply
No comments:
Post a Comment