Job Title: Technical Writer IV - US
Category: Information Technology
Requisition # 14436
Location 1. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
2. US-CA-San Francisco San Francisco, CA 94110, US
3. US-TX-Austin Austin, TX 78754, US
Education Bachelor's Degree
Job Description
As a Senior Technical Writer at Rackspace, you collaborate with engineers, system architects, user-experience designers, and other writers to create documentation for Rackspace Cloud products. Based on source material gathered from whiteboard talks, brainstorming sessions, interviews with subject-matter experts and engineering notes, you create clear, accurate and effective documentation for developers who consume the Rackspace/OpenStack APIs and as well as internal and external system administrators who use Rackspace Cloud products. As a member of our doc team, you'll be valued for your technical and subject-matter expertise in the areas you document. You'll be expected to develop your own understanding of our products, our audience, our business objectives, and our standards, and then use that knowledge holistically to craft documentation that contributes to your product’s Fanatical Support-readiness.
Do you want to be part of creating the next generation of computing? The Rackspace Cloud is a leading innovator in cloud computing and we are defined by Fanatical Support—not just for our clients, but also for our team. Rackers have the freedom to do great work and the challenge of using their skill and ambition to drive the future of Cloud Computing. The Rackspace Cloud provides on-demand scalable infrastructure, website, application, and storage hosting. We enable developers and business decision-makers to avoid the hassles and costs of dedicated hardware while offering the scalability of the Cloud.
Responsibilities:
- Write API conceptual, task-oriented, and reference information
- Develop full-featured help systems including tool tips, on-screen guidance, and traditional help text
- Work with user experience designers to design crisp, clear language to use on labels, on-screen text for GUIs, and error messages
- Personally test services and capabilities that you document, to ensure doc accuracy and completeness
- Participate actively in doc and product planning discussions
- Contribute to continuous improvement of doc standards, tools, and processes More about the Rackspace Cloud
Job Requirements
The ideal candidate will have:
- Bachelor’s degree in technical writing or related field
- Minimum of 5 years technical writing experience
- Background in several of the following areas: networking technology, Restful APIs, Cloud Computing, Unix/Linux or Windows Servers, databases, and automating system administration with scripts
- An understanding of web technologies such as HTML, XML, etc.
- Ability to work both independently and on a team
- Ability to cope with changing requirements in a fast-moving environment
- Ability to write clean, concise text without editorial support
Highly desirable skills:
- Experience writing programming guides and API reference information
- Experience developing help systems
- Experience writing modular information that can be used in more than one context
- Experience working with DocBook or DITA is a plus, as is experience working in an Agile environment
- Experience using a source control system, such as Perforce, cvs, git, or subversion
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Click Here to Apply
Category: Information Technology
Requisition # 14436
Location 1. US-TX-San Antonio-CSTL San Antonio, TX 78218, US
2. US-CA-San Francisco San Francisco, CA 94110, US
3. US-TX-Austin Austin, TX 78754, US
Education Bachelor's Degree
Job Description
As a Senior Technical Writer at Rackspace, you collaborate with engineers, system architects, user-experience designers, and other writers to create documentation for Rackspace Cloud products. Based on source material gathered from whiteboard talks, brainstorming sessions, interviews with subject-matter experts and engineering notes, you create clear, accurate and effective documentation for developers who consume the Rackspace/OpenStack APIs and as well as internal and external system administrators who use Rackspace Cloud products. As a member of our doc team, you'll be valued for your technical and subject-matter expertise in the areas you document. You'll be expected to develop your own understanding of our products, our audience, our business objectives, and our standards, and then use that knowledge holistically to craft documentation that contributes to your product’s Fanatical Support-readiness.
Do you want to be part of creating the next generation of computing? The Rackspace Cloud is a leading innovator in cloud computing and we are defined by Fanatical Support—not just for our clients, but also for our team. Rackers have the freedom to do great work and the challenge of using their skill and ambition to drive the future of Cloud Computing. The Rackspace Cloud provides on-demand scalable infrastructure, website, application, and storage hosting. We enable developers and business decision-makers to avoid the hassles and costs of dedicated hardware while offering the scalability of the Cloud.
Responsibilities:
- Write API conceptual, task-oriented, and reference information
- Develop full-featured help systems including tool tips, on-screen guidance, and traditional help text
- Work with user experience designers to design crisp, clear language to use on labels, on-screen text for GUIs, and error messages
- Personally test services and capabilities that you document, to ensure doc accuracy and completeness
- Participate actively in doc and product planning discussions
- Contribute to continuous improvement of doc standards, tools, and processes More about the Rackspace Cloud
Job Requirements
The ideal candidate will have:
- Bachelor’s degree in technical writing or related field
- Minimum of 5 years technical writing experience
- Background in several of the following areas: networking technology, Restful APIs, Cloud Computing, Unix/Linux or Windows Servers, databases, and automating system administration with scripts
- An understanding of web technologies such as HTML, XML, etc.
- Ability to work both independently and on a team
- Ability to cope with changing requirements in a fast-moving environment
- Ability to write clean, concise text without editorial support
Highly desirable skills:
- Experience writing programming guides and API reference information
- Experience developing help systems
- Experience writing modular information that can be used in more than one context
- Experience working with DocBook or DITA is a plus, as is experience working in an Agile environment
- Experience using a source control system, such as Perforce, cvs, git, or subversion
Rackspace, a world leader in hosting delivers enterprise-level managed hosting, cloud hosting, and e-mail hosting services to businesses of all types and sizes globally. Today we serve thousands of customers from data centers around the world. Rackspace integrates the industry's best technologies and practices for each customer's specific needs delivering it as a service via the company's commitment to Fanatical Support®. We serve as an extension of our customers' IT departments enabling them to focus on their core business. Rackspace was founded in 1998 and since then has had significant growth year after year. There are now over 3,000 Rackers employed worldwide dedicated to providing customers our premier hosting services.
Rackspace Hosting is an Equal Opportunity Employer
The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.
Click Here to Apply
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