Overview:
What if there was absolutely nothing stopping you from inventing the next big thing? What would you do if you thought you could enhance the entertainment experience so that consumers were willing to wait hours in line, because they just had to have it? Now is your chance to explore the possibilities, tap in to your creativity, and make your ideas a reality.
Be part of the exciting future of entertainment and add your talents to those of an amazing team. For more than 40 years, Dolby has led the way in developing innovative entertainment products and technologies used by consumers and professionals worldwide. Innovations from Dolby can be heard in consumer audio and video products, entertainment software, and professional sound applications, including music recording, broadcasting, and sound for motion pictures. Now Dolby is defining high-definition audio and systems for delivering breathtaking digital cinema. Our long-standing commitment to research and development enables our focus to remain on solutions that work today and are prepared for the future. That’s what keeps us on the leading edge of the industry. Our company philosophy encourages creativity, collaboration, and the desire to perceive things differently. We have been recognized as one of the top 100 best places to work in the Bay Area. We offer a unique and rich array of benefits, including a flexible work schedule and an assortment of health coverage options. We’re always looking for talented individuals to join our team.
Responsibilities:
The Product Technical Field Support team supports the large array of hardware, systems, tools and software applications used by our customers in the entertainment industry.
We are currently in need of a support specialist to assist us with the creation, maintenance and publishing of knowledge documents and to manage and deliver training programs at Dolby facilities and online to educate front line support personnel and dealers with highly specialized knowledge pertaining to cinema, broadcast, video, and mobile product operation and maintenance.
- Uses experience and deep technical knowledge to generate, edit and publish relevant knowledge articles and training materials.
- Visits regional offices to gather tribal knowledge and key concepts surrounding product support and customer needs.
- Works hand-in-hand with creative service team to constantly review and update technical documents to ensure they are accurate, relevant and up-to-date.
- Create field bulletins, training materials and user manuals.
- Ability to troubleshoot complex problems where analysis of situation requires an in-depth evaluation of multiple factors.
- Strong problem solving ability and good verbal and written communications skills.
- Develop and deliver training courses both on-line and on-site in regional offices.
- Manages information posted on internal team sites and external portals, ftp and secure web sites
- Maintains database and copies of all training materials for use by other groups and offices.
- Experience with professional and consumer software applications.
- Uses office systems and software suites including Adobe Photoshop, 3D StudioMax, Premiere, Microsoft Office, and SalesForce.com CRM.
- Excellent understanding of network protocols (DNS, DHCP, NIS etc).
Qualifications:
- Minimum of +4 years of engineering systems experience with BS degree, or +3 years with MS degree, in an engineering field.
- In-depth understanding of network topology design and administration thereof.
- Solid background in Windows, Macintosh and Linux development environments.
- Experience in Product Management, Product Marketing or Business Development for a High Tech product manufacturer.
- Excellent organizational skills.
- Excellent presentation skills using multiple media types.
- Experience with HTML, Visual Basic, Java Script and CSS
- Experience in Broadcast, Post Production or Cinema systems and workflow a plus.
- Experience in Web site design and creation a plus
- Typing speed of at least 40 WPM
- Ability to manage multiple tasks simultaneously while meeting specific deadlines.
- Ability to impact current business opportunities through application of specialized technical knowledge
- Ability to travel as required fulfilling position requirements. Some international travel may be required.
- Ability to work at a computer 9 hours a day.
Click Here to Apply
What if there was absolutely nothing stopping you from inventing the next big thing? What would you do if you thought you could enhance the entertainment experience so that consumers were willing to wait hours in line, because they just had to have it? Now is your chance to explore the possibilities, tap in to your creativity, and make your ideas a reality.
Be part of the exciting future of entertainment and add your talents to those of an amazing team. For more than 40 years, Dolby has led the way in developing innovative entertainment products and technologies used by consumers and professionals worldwide. Innovations from Dolby can be heard in consumer audio and video products, entertainment software, and professional sound applications, including music recording, broadcasting, and sound for motion pictures. Now Dolby is defining high-definition audio and systems for delivering breathtaking digital cinema. Our long-standing commitment to research and development enables our focus to remain on solutions that work today and are prepared for the future. That’s what keeps us on the leading edge of the industry. Our company philosophy encourages creativity, collaboration, and the desire to perceive things differently. We have been recognized as one of the top 100 best places to work in the Bay Area. We offer a unique and rich array of benefits, including a flexible work schedule and an assortment of health coverage options. We’re always looking for talented individuals to join our team.
Responsibilities:
The Product Technical Field Support team supports the large array of hardware, systems, tools and software applications used by our customers in the entertainment industry.
We are currently in need of a support specialist to assist us with the creation, maintenance and publishing of knowledge documents and to manage and deliver training programs at Dolby facilities and online to educate front line support personnel and dealers with highly specialized knowledge pertaining to cinema, broadcast, video, and mobile product operation and maintenance.
- Uses experience and deep technical knowledge to generate, edit and publish relevant knowledge articles and training materials.
- Visits regional offices to gather tribal knowledge and key concepts surrounding product support and customer needs.
- Works hand-in-hand with creative service team to constantly review and update technical documents to ensure they are accurate, relevant and up-to-date.
- Create field bulletins, training materials and user manuals.
- Ability to troubleshoot complex problems where analysis of situation requires an in-depth evaluation of multiple factors.
- Strong problem solving ability and good verbal and written communications skills.
- Develop and deliver training courses both on-line and on-site in regional offices.
- Manages information posted on internal team sites and external portals, ftp and secure web sites
- Maintains database and copies of all training materials for use by other groups and offices.
- Experience with professional and consumer software applications.
- Uses office systems and software suites including Adobe Photoshop, 3D StudioMax, Premiere, Microsoft Office, and SalesForce.com CRM.
- Excellent understanding of network protocols (DNS, DHCP, NIS etc).
Qualifications:
- Minimum of +4 years of engineering systems experience with BS degree, or +3 years with MS degree, in an engineering field.
- In-depth understanding of network topology design and administration thereof.
- Solid background in Windows, Macintosh and Linux development environments.
- Experience in Product Management, Product Marketing or Business Development for a High Tech product manufacturer.
- Excellent organizational skills.
- Excellent presentation skills using multiple media types.
- Experience with HTML, Visual Basic, Java Script and CSS
- Experience in Broadcast, Post Production or Cinema systems and workflow a plus.
- Experience in Web site design and creation a plus
- Typing speed of at least 40 WPM
- Ability to manage multiple tasks simultaneously while meeting specific deadlines.
- Ability to impact current business opportunities through application of specialized technical knowledge
- Ability to travel as required fulfilling position requirements. Some international travel may be required.
- Ability to work at a computer 9 hours a day.
Click Here to Apply
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